The Role of Academic Student Services in the Retention of American Indian Students at a Sub-Baccalaureate Technical College

Carsten Schmidtke


Perceptions of graduating American Indian students at a mainstream sub-baccalaureate
technical college about how support from academic student services had helped them learn and
persist in their studies were solicited. Bean’s (2005) themes of college student retention served
as the framework for the inquiry. Findings indicate that (1) academic student services contribute
to institutional fit and the development of key attitudes in students, and (2) academic student
services are seen as a service to students, meaning that students want help to be easy to find and
always available and employees to function less as university employees and more as their
advocates in navigating university bureaucracy and program requirements.

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ISSN: 1531-4952